FAQ

If you are attending the venue for a specific event this will be clearly marked on your ticket, Studio, Courtyard and Crane Room.

Do I have to book a table online before coming to Propyards Winterland Ski-lodge?

We do recommend booking a table to ensure you get a seat, however, it is not necessary. Walk-ins table may be available.

Who do I contact to book Christmas parties or group bookings?

You are able to book tables for up to 20 people online.  You can find this in the ‘WHAT’S ON’ section of our website.
Please contact Christmas@propyard.co.uk for Christmas Parties and larger group bookings.

Can I refund my ticket if I am unable to make a booking?

There will be no refunds for cancellations (ill or otherwise) or no-shows.

Can I pay for the roller skates and activities at Propyard?

We recommend booking in advance to ensure you are able to secure a slot, however, yes you can book tickets at the venue.

Note – Propyard is a cashless venue, all purchases must be done by card.

What are the free drinks offered in the Ski-Lodge deal?

Your free drink includes Mulled Wine or Cider, Can of Beer or a Soft Drink.

Please note your drink MUST be claimed before 9 pm.

Do you supply roller skates with the price of the tickets?

Yes, skate hire is included in the price of your ticket.

Propyard is wheelchair friendly, with access possible via all entrances and exits.

There is limited Blue Badge holder parking on site.

Guide Dog friendly.

Event specific accessibility can be accommodated, please Contact us to discuss.

Opening hours for Winterland 2023 are as follows*:

Thursday – 16:00 – 23:00

Friday – 16:00-23:00

Saturday – 10:00-23:00

Sunday – 10:00-20:00

*These times may change according to specific events that may be taking place throughout our Winter season. Please contact us for any further specification on a certain date.

Food trading finishes at 21:00 on Thursday-Saturday and closes at 20:00 on Sunday.

The PASS Scheme was launched in 2000 to combat fake proof-of-age cards, which were becoming a widespread national problem. Providing a reliable, robust and recognisable ‘proof of age’ supported by enforcers to help those who sell age-restricted products avoid selling illegally to underage customers.The PASS card scheme is operated by a Community Interest Company providing accreditation to suppliers of Proof of Age Cards in the UK.

We also accept Passports & Drivers Licenses.

All lost property is kept secure on site for one month, please Contact us if you think you have left anything at the venue. After one month we donate any unclaimed items to charity.

Propyard has a zero tolerance policy towards drugs. This includes possession, dealing or using.

The Premises Licence Holder of Propyard does not condone the dealing in or use of illegal drugs or psychoactive substances. Anyone found in possession of illegal substances or weapons may dealt with by the Police.

Any items which the organisers of the event you are attending consider to be used in an illegal or offensive manner shall be confiscated. Searches may take place at any time and those suspected of carrying out illegal and/or offensive activities on site will be searched.

The items listed below are NOT allowed in the venue under any circumstances. If these items are found on anyone entering the venue, you may be ejected. In some cases, if the items are illegal, you may be handed over to the Police.

Contraband Items:
* Glass bottles or containers (including perfume bottles)

* Flares – such as emergency or distress flares or Smoke Bombs

* Permanent markers, paint pens, spray paint etc

* Alcohol, soft drinks or other drinks not purchased on site

* Lasers, Laser Pens

* Hipflasks or other concealed drinks containers (eg. umbrellas with hidden compartments* Fireworks and Sparklers

* All animals (except registered Guide Dogs)

* Grinders or other smoking paraphernalia are considered contraband if empty of drugs. If found with drugs inside, this is deemed a Prohibited Item.

Prohibited Items:
* All substances defined as Psychoactive Substances under the Psychoactive Substances Act 2016. These substances can also include those previously known as Legal Highs and includes anything packaged as herbal materials, powders, tablets, crystalline substances, gas or liquids that may be packaged or marked as ‘smoking materials’, ‘research chemicals’, ‘room deodorisers’, ‘herbal incense’ and ‘cream chargers’ some may even state that the product is not for human consumption.

* Illegal Drugs of any kind

* Any object that security considers to be potentially harmful to public safety

* Forged tickets or wristbands or fake access passes of any description

* Alkyl Nitrates (otherwise known as poppers)

* Nitrous Oxide (Nos/Balloons) in any form and any chargers (also known as a ‘cracker’)

* Weapons and potential weapons including anything adapted for such purpose as to intend harm to others

* Knives, penknives etc

If you have would like to submit a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a duty manager immediately during the show to try and resolve the issue.

Complaints after an event should be sent in writing (via email) directly to info@propyard.co.uk.

We encourage people to leave the car behind as much as possible and walk, cycle or use public transport to get to the venue, but for those that really can’t the closest car park is Temple Meads Train Station. Alternatively you can park at the Bristol Fruit Market off Albert Crescent for a fee, then a 10 minute walk up Albert Crescent and left onto Feeder Rd to Propyard. Information on getting here is available here.

Food or beverages are not allowed to be brought into Propyard. Any food/beverages found will be removed and confiscated. This policy includes both chewing gum & sweets.

On specific events we have food available on site. If you plan on consuming alcohol on site we advise you to eat before arriving at the venue. Drinking water is available on request.

If you require items for medical reasons, please make this known to us via email before attending. Also on the day of the event you are attending please make security personnel on the door aware.

Customers that look under the age of 25 will be asked to provide ID when purchasing alcohol.

You are committing a criminal offence if you are under 18 and you attempt to buy alcohol. You may be ejected without a refund.

If you are over the age of 18 and you are found purchasing drinks for those under the age of 18, you will be ejected without a refund.

Only acceptable forms of proof are accepted. These are listed in our ID policy.

There will be an on site taxi drop off, see map on Home page. For larger events there will be a designated taxi stand on Victoria Rd.

Propyard is a multi use space with a range of seasonally inspired events and activities, with aim of creating new experiences for Bristol. With a range of spaces there can often be something for everyone. There’s a range of things on offer at Propyard, whether that be drinks and food in the Courtyard, an exhibition or event in the Studio, or sampling tasty delights in the Crane Room. Check out What’s On to see what exhibitions, music, acts and DJs we have coming up.

Tickets for events at Propyard are provided by a range of ticket providers. Propyard does not accept any liability should there be any issues with tickets, any issues should be taken up with the ticket provider.

Cloakrooms are available for specific events. Please contact us at info@propyard.co.uk to find out if there will be a cloakroom available during the event you are attending.

If you are looking for a unique space with a central location Propyard is available to hire. Contact us to discuss what is possible. All spaces are available for private hire, exhibition, events, social gatherings from 100 to 3000.

Each space is available for private hire, we are happy to discuss a range of events, get in touch if you have an event and would like to discuss then Contact us.

We love to encourage school trips to our exhibitions and events, contact us for more information. Contact

The site has 24hr security as well as event specific security. Bag searches may take place.

We will be continuing to work with very high standards of cleanliness and ensuring that any precautions, where possible, are taken to limit the spread of covid. We ask that all staff and customers refrain from coming to the venue if they show any symptoms of covid and we will continue to follow government guidelines surrounding the issue. If you have a ticket and can not come we do not offer refunds but will look to rearrange for a another date.

We are a family friendly venue. We have high chairs and changing facilities, we ask that all children are supervised at all times and that they leave by 8.00pm. The venue turns into an over 18 venue ager 8PM. This does not include every event and times are subject to change. Please check specific event listings for further clarification.

We are a dog friendly venue.

We welcome you to wear whatever makes you feel most comfortable. However, please note items of fancy dress may be confiscated if they are deemed to be dangerous. We’re afraid no Hen and Stag attire is permitted to be worn.

Please note we are a warehouse venue. Our floor is concrete and level inside. However, there are areas of gravel outside which is difficult to walk on in some footwear, we recommend trainers or other comfortable footwear whilst you are on site.

Professional cameras with external lenses, video cameras or tape recorders are not allowed in the venue. If you have these items on you when you arrive, you will be asked to either take them off-site or be asked to store them in the cloakroom, which will incur a cloakroom fee.

Smaller portable cameras are allowed. However, at some events they will not be. This will be specified in the website listing of that event.

Tablets & iPads are not permitted to photograph or film during any performances.

Propyard has a free flow general admission capacity, from 200 to 4000 depending on the specific event and its layout. Propyard is a fully accessible venue, however there is gravel in our Courtyard, so please make note of this where applicable. Certain areas of the venue may have specific capacity requirements. Where this happens a one in one out policy will be put in place.

Following licensing law Propyard has the right to refuse admission without providing a reason. Consuming alcohol prior to your arrival an appearing in an intoxicated state or behaving inappropriately may mean you will be refused entry without a refund. Disrupting the crowd via crowd surfing or any other means (such as throwing of drinks etc) are strictly prohibited in the venue. Those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.

We are always looking for venue crew to join the team, if you have bar, barista or event experience send a CV and cover letter to jobs@propyard.co.uk.

Feeder Studios Productions Limited Privacy Policy

Our contact details 

Name: Feeder Studios Productions Limited t/a Propyard

Registered Business Address: Boyce’s Building, 40-42 Regent Street, Clifton, Bristol, United Kingdom, BS8 4HU

Trading / Postal Address: 39-46 Feeder Rd, Bristol, BS2 0SE

E-mail: info@beyondsubmergence.com

Date Completed: 13/03/23

Propyard is committed to protecting your personal information whilst you are engaged in our services. We want our customers to be assured that our services are safe and we will protect your privacy at all times. This privacy policy relates to our use of any personal information collected by us about you via the Propyard website or any official Propyard social media profiles including Facebook, Instagram and Twitter. 

It also relates to the personal information you provide to us by phone, email, text message, letters or other correspondence including in person. 

Propyard is committed to protecting and safeguarding your personal information. Whenever this information is provided, we are legally obliged to use your information in law with all applicable laws concerning the protection of personal information, including the Data Protection Act 2018 and GDPR (these laws are collectively referred to in this document as “the data protection laws”). 

Propyard’s website might contain hyperlinks to other websites owned and operated by third parties. These third party websites and operators have their own privacy policies and are likely to use cookies so we advise that you review them. We do not have any control over external third party websites and their policies. We do not accept any responsibility or liability for the privacy practices of any such third parties and your use of their websites is at your own risk. 

• The type of personal information we collect

When you participate in, attend or sign up to any of Propyard’s events, services or online content we may receive personal identifiers, contacts and characteristics. This can include information such as your name, email address, home address, phone number, gender or date of birth and also information about protected characteristics as defined by the Equality Act 2010. We will always be clear about what information we are collecting, why and what it is used for. 

• How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Ticket purchase for an event, concert, conference or other ticketed activities at the venue
• Signing up for a competition, raffle, mailing list, newsletter or similar where you agree to be contacted in exchange for information or a prize. 

We use the information that you have given us in order to contact you regarding new events, news and updates about the venue and the activities taking place here.

• How will Propyard use the information it collects?

We will use your personal information for a number of purposes which include the following:

• to provide our services and to deal with your requests and enquiries
• to provide you with a simple user friendly website experience
• to contact you about services that are relevant to your original enquiry
• to comply with certain legal and regulatory requirements as part of the services provided by you

• When will Propyard contact you?

We may contact you:

• in relation to any service, activity or online content you have signed up for at Propyard such as to verify your submitted details to ensure we are able to make contact with you
• in relation to any correspondence we receive from you or any comment or complaint you make about Propyard
• to invite you to participate in surveys about Propyard (participation is always voluntary);
• to update you on any changes to Propyard’s policies and practices; and
• for marketing purposes, as set out in section 5.

We will never contact you to ask for bank details or passwords. Please be cautious if you receive any emails, calls or social media requests from people asking for this information.

• When will you be contacted for marketing purposes?

Propyard will only send you marketing communications or contact you when you have agreed to it. We may use information which we hold about you to show you relevant advertising on third party sites. This could involve showing you an advertisement to events similar to those that you’ve attended or shown interest in based on purchase history or social media activity. 

• Will Propyard share your personal information with anyone else?

Propyard will keep your information secure except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons). Where Propyard reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Propyard would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

• How long will Propyard keep your information and can it be deleted?

Propyard will only keep your personal data for as long as necessary to provide you with the services you’re engaged with.  You can opt out at any time and request for your data to be deleted by writing to the Data Protection Officer. 

• Can you find out what personal information Propyard holds about you?

Under the Data Protection Act and GDPR you have the right to request a copy of the personal information that Propyard holds about you and to have any inaccuracies corrected. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests to the Data Protection Officer, details of which can be found on our website.

• Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@beyondsubmergence.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@beyondsubmergence.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Contact us and we’ll look to help as best we can.